Returns Policy

We want you to love our work as much as we do. So if there’s something bothering you, please get in touch and we’ll sort things out for you; we’re happy when you’re happy.

Returning or exchanging an item

It’s okay to change your mind. If you want to exchange an item or get a refund, we ask that you send us an email first: hello@byji.co.uk

You have a 14 day period to request a refund or exchange an item from the day of purchase. You’ll need to send the original item back to us, and upon receipt of the item, we will inspect it. If everything is okay, we will send you the new item or issue a refund as soon as possible.

Faulty or damaged item

We take great care when making and packaging our work. But if you’re unlucky and receive your order damaged, we ask that you send us a photograph of the item within 48 hours of receipt. You’ll have the choice of having a replacement item, or a refund. You may request that you send the original item back to us – We’ll cover the cost of postage. 

Incorrect order

We take great care packing our orders, but nobody’s perfect. If you received the wrong item, please email us so we can arrange a swap ASAP.

Cost of Postage

Please note that we can only cover the cost of return postage if your item is damaged, faulty or incorrect; you’ll need to notify use with 48 hours in receipt of the item. 

If you are returning a damaged, faulty or incorrect item, we ask that you send it back to us via First Class with Royal Mail.

Please note that it’s the buyer is responsible for the item until it reaches us.